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Welcome to Cloudstix home of E Liquids and Electronic Cigarettes. Our Website uses Cookies like most other websites to better your experience. Click X to close.

Terms & Conditions

These terms and conditions regulate the Agreement between "you" the customer and

Our E Liquid contains Propylene Glycol and Nicotine as a part of its ingredients. Propylene Glycol is used in everyday use and is considered food safe. Nicotine, however is an addictive toxin and self administration is entirely at the users own discretion and risk. Please make sure that you carry out specific research and follow the correct instructions in your user manual and on the website. NEVER ingest the liquid directly or have prolonged contact with skin. Keep out of reach of children & pets. Exposure to the cartridges can lead to serious injury and death. Cloudstix are in no way responsible for the misuse and abuse of its products by you the consumer.


By placing an order with Cloudstix™ you are offering to purchase the goods detailed within that order, which Cloudstix™ may or may not accept at their sole discretion.


All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please don’t use the site.



You agree that all details you provide for the purpose of ordering or purchasing goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the costs of the products you are purchasing.


To ensure that your credit, debit or charge card is not being used without your consent, we may carry out checks and contact you to validate your name, address and other personal information, supplied by you during or after the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.


If for any reason your credit card details are incorrect or there is not enough money in your account or for any other reason the order cannot be processed, Cloudstix™ will have right to rescind and upon their election to do so, the order will be cancelled.


Our Contract with you

When you place an order to purchase a product from us, you will be sent an e-mail from The website  on our behalf confirming receipt of your order and setting out the exact details of your order.



We attempt to ensure that the information available on the web site at any one time is accurate. However,™ assumes no duty to update such information and cannot guarantee that it will be fault-free.™ does not accept liability (except as set out below) for any errors and omissions in the presentation of goods on the web site and reserves the right to change information, specifications and descriptions of listed goods and products at any time. Cloudstix™ will, however, do its best to correct any errors and omissions as quickly as practicable after being notified of them.™ does not make any warranty that the web site is free from infection by viruses or anything else that has contaminating or destructive properties. Although we shall at all times take necessary measures to make sure this is not the case.™ will only be liable for loss (save in the case of death or personal injury in respect of which there is no limit) up to a maximum total of the price of the product purchased in respect of any claim.


Cloudstix shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, the performance of the products, your or your company’s personal information or material and information transmitted over our system. In particular, neither Cloudstix nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.



Please wait at least 14 days from the date we confirm that your item has been shipped before reporting any non delivered items. Please be patient and wait 28 days in times of severe weather as this will cause delays in the delivery times for all of our goods.


Items sold by us on our website are despatched from the UK to destinations throughout the world. The shipping cost will increase for destinations outside of the UK and Cloudstix are in no way responsible for the detention of any goods by any countries associated customs or legal departments.


If you are ordering from abroad then please note, once the goods have been shipped we accept no responsibility whatsoever for your goods going through customs. When you make your order you accept this and agree to this in full and agree that it is your own duty to chase up the delivery company & customs.


Restrictions / Age Verification

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. only sell to adults, 18 years or older, who own and can purchase with a credit card or debit card. If you are under 18, Cloudstix and its affiliates will refuse service, terminate all of your accounts, remove or edit content, & cancel your orders immediately.

By using our website you give full permission for Cloudstix to carry out an age verification check on you. This will involve us using 3 databases including the electoral roll to verify your age. If found to be under the age of 18 then you will get a full refund and your order will not be processed. If you are under 18 then DO NOT ORDER from Cloudstix.

We would never knowingly sell our products to a pregnant person or to whom somebody we suspect was buying our products for a pregnant person. All of our products maybe harmful to an unborn baby and could seriously harm your child. We uncourage all women to put their children first and DO NOT SMOKE OR VAPE during pregnancy. PLEASE DO NOT BUY OUR PRODUCTS IF YOU ARE PREGANT. We reserve the right to terminate any sale to anybody we suspect of buying our products for a pregnant woman.


Ownership & Title

All ownership, title and risk of loss and/or damage in the product you have purchased shall pass to you at the point and time at which such product leaves our premises in the UK.


Losses will only be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you submitted your order to us, or a contract for the sale of goods by us to you was formed.


We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable to both you and us when you submitted your order to us or when a contract for the sale of goods by us to you was formed. does NOT accept responsibility or liability by law, in any way for death or personal injury caused from the use of our products.


External Links assumes no liability for the contents of any other web sites to which the web site has links to and shall not be held responsible for any loss or damage caused or alleged to have been caused by use of or reliance on any content, goods or services available on such hyperlinked sites. may not have control of such web sites. The inclusions of any hyperlinks to such other web sites does not mean that endorses the material on such web sites or has any association with the owner thereof.



All products are manufactured to the highest possible standards and using the latest available technologies. We are therefore confident that your Cloudstix electronic cigarette will be received without faults.


However, should any part of your order be faulty in any way, please send it back to us within 7 days of your receipt, including all parts, instructions, accessories and packaging. Our Technical Department will inspect the product on receipt to confirm the fault and we will then offer you the choice of either a part refund covering the parts of the product that are unused (including any postage you have paid), or a new replacement (where we will meet the new delivery cost on your behalf).


Non-faulty returns

Should you wish to return the product even if it is not faulty, you will need to return it to us, at your own cost, within 7 days of receipt by you.

A full refund minus the cost of shipping will be issued if the product has been unopened & unused. 

No refund will be issued if the product has been used and will be decided at the managements discretion upon inspection of the returned products. This is for hygiene reasons as we cannot resell the atomizer, mouthpieces or e liquid because of the risk of contamination. By buying your item you are agreeing in full to these terms.

If our team of technicians believe a fault has been caused by misuse and not reading / following the intructions correctly then we will offer no refund whatsoever.



Important Note: Batteries and Atomisers are ‘consumable’ goods. This means that they will always need replacement over time. Cloudstix offer the full manufacturers warranty given on all of our products which is usually 30 days for batteries / mods & 7 days for tanks and atomizers.

Batteries either inbuilt or external are expected to last on average 8 to 26 weeks depending on usage and charging frequency. To increase the lifespan of a battery cell we highly recommend NOT charging overnight.


Atomisers are expected to last on average 1 to 6 weeks – these times will vary depending on level of usage of course and the brand of E-Liquid used.

All of our atomizers, clearomizers & cartomizers come with DOA strict warranty. Should your product stop vaping or indeed burn out after this period then Cloudstix shall not provide a replacemement.


Cloudstix do not cover accidental damage or misuse of the product and all faults must be reported within the warranty period as stated above.

Our Technical Department will examine returned Atomisers for evidence of repeated use. In the event that a returned Atomiser is seen to have been used regularly (more than the initial setup), then the 30 day money back guarantee will not apply.


To return your product, please notify us of the fault in writing, to and then post it, along with proof of any postage costs, to: Head Office
Unit 13,
Haydock Industrial Estate

WA11 9XQ


Privacy Policy takes the privacy of its customers seriously. You can read our privacy policy here


Events Beyond our Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control including but not limited to any statutory changes or rulings by any act or customs authority affecting the customs duty payable by you. This condition does not affect your statutory rights.



If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


Applicable Laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.


Comments & Questions

If you have any questions, comments or concerns arising from the website, the privacy policy, or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us